Account Director, Manufacturing

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our Sales team has a unique mission to help manufacturing customers understand the deep impact that highly capable AI models can bring to their businesses, operations, employees, and customers. This role is a mixture of technical understanding, industry expertise, vision, partnership, and value-driven strategy.

As an Account Director focused on Manufacturing, you will own executive-level relationships with leading manufacturers and help them safely and effectively deploy OpenAI’s technology across their organizations. You’ll work with customers to identify and scale high-impact use cases across areas such as engineering and product development, factory and operational efficiency, supply chain optimization, quality management, predictive maintenance, workforce enablement, customer support, and enterprise knowledge management.

You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure and successful deployment. You’ll work with researchers, engineers, and solution strategists to help customers transform their operations and evolve the manufacturing industry with AI.

This role is based in San Francisco, Seattle or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. We are open to US-based remote candidates.

In this role, you’ll:

• Manage a small number of key manufacturing accounts, developing and executing comprehensive account strategies.

• Build trusted relationships with senior executives and business leaders across technology, operations, engineering, supply chain, manufacturing, and other functions.

• Lead enterprise prospects’ journeys from initial consideration and use-case identification through successful deployment and expansion.

• Help customers identify and prioritize high-value applications of AI across their manufacturing operations and broader enterprises.

• Partner with solutions and research engineering to build and execute complex customer programs and projects.

• Navigate complex enterprise environments involving legacy systems, operational technology, security requirements, data governance, and global stakeholders.

• Own a consumption revenue target.

• Manage consumption revenue forecasts.

• Analyze key account metrics to create reports and provide insights to internal and external stakeholders.

• Closely monitor the manufacturing industry landscape, including customers, competitors, partners, technologies, and emerging AI use cases, to contribute to product roadmap and other corporate strategies.

• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.

• Support the recruitment and onboarding of other teammates.

• Support the development of company culture.

We’re seeking someone with experience including:

• 14+ years selling platform-as-a-service and/or software-as-a-service solutions.

• Significant experience selling complex enterprise technology solutions to large manufacturing organizations.

• A strong understanding of the manufacturing industry, including its business models, operational environments, technology ecosystems, and transformation priorities.

• Experience developing executive relationships across functions such as technology, engineering, operations, supply chain, manufacturing, and procurement.

• Experience navigating complex, global accounts with multiple business units, facilities, stakeholders, and decision-makers.

• The ability to connect emerging technologies to measurable business outcomes, including productivity, efficiency, quality, innovation, resilience, and revenue growth.

• Achieving revenue targets greater than $2M per year for more than 3 years.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

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Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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