Customer Care Representative

JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care

ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.

ROLE PROFILE

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Process all customer requests accurately and efficiently.
• Focus on meeting the customer’s expectations by utilizing all resolution options,
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

REQUIREMENTS

• High School Certificate
• Retail or sales background
• English & Arabic speaker
• Minimum 1 year of experience in Customer services