Product Designer, Identity

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Identity team builds the foundational systems that enable people, organizations, devices, and agents to securely access OpenAI products.

The team works across consumer and enterprise experiences, including account structures, sign-in, authentication, recovery, privacy, permissions, administration, and agent identity. As AI systems become increasingly capable of acting on behalf of people and organizations, we are defining new models for authorization and trust across human-to-agent and agent-to-agent interactions.

About the Role

In this role, you’ll lead design for foundational identity experiences across OpenAI’s products. You’ll make permissions, access, risk, and administration feel clear, safe, and genuinely usable—whether someone is securing a personal account, administering access across an enterprise, signing in to another product with ChatGPT, or authorizing an agent to perform sensitive work.

Your work will span established identity challenges and emerging interaction models without established design conventions. You’ll help define how users understand what an agent can access, who or what it is acting on behalf of, and when confirmation or stronger authentication should appear. Working closely with product, engineering, security, privacy, and design, you’ll translate complex policies and technical systems into coherent, trustworthy experiences.

This role is based in our San Francisco HQ. We offer relocation assistance to new employees.

In this role, you will:

• Lead the design direction for identity, account security, permissions, and administrative experiences across OpenAI’s consumer and enterprise products.

• Design and ship high-quality experiences spanning sign-in, authentication, account recovery, device accounts, privacy, access controls, governance, and remediation.

• Define mental models and interaction patterns for human-to-agent and agent-to-agent identity, authorization, and trust.

• Help users understand what people, systems, and agents can access or do on their behalf.

• Design security checks and confirmation flows that protect sensitive actions while minimizing unnecessary friction.

• Partner closely with product management, engineering, security, privacy, and design peers to shape strategy, roadmap, and execution.

• Navigate complex roles, policies, dependencies, and product states to create systems that remain coherent as they scale.

• Contribute to and evolve the design systems and patterns used across OpenAI’s identity experiences.

You might thrive in this role if you:

• Are a systems-oriented product thinker who can reason across complex states, dependencies, policies, and user types.

• Have designed role-based access or permissions for organizations with multiple teams, resources, or levels of administration.

• Understand how to balance security, usability, and business needs in high-stakes workflows.

• Have strong UX/UI and interaction design skills, with a high bar for contemporary craft, clarity, and quality.

• Can turn complicated technical capabilities and policies into mental models that users can understand and trust.

• Are comfortable shaping direction when both the underlying technology and established user expectations are evolving.

• Have experience with enterprise, platform, desktop, infrastructure, or similarly complex product environments.

• Are excited to establish new conventions for identity and access in a world where AI agents increasingly act on behalf of people and organizations.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

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Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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