Receptionist (Emiratisation)

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You’ll Be Doing

The D3 receptionist is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

Key Responsibilities:

• Daily collection and delivery of mail from PO Box and transfer to office mail room when assigned

• Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages

• Provide information about establishment such as location and working hours of departments or offices, employees within the organization, or services provided

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

• Maintain guest reservation system

• Receive, sort, and route mail, with courier and deliveries

• Manage the mail room by allocating mailspace for each department/company

• Assist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnel

• Be aware of the location of staff i.e.out of the office in a meeting, on leave, on business trips etc.

• Arrange for public transportation if requested by guests

• Maintain up-to-date telephone lists

• Perform other clerical duties as needed, such as filing, photocopying, and collating

What You’ll Need to Succeed

• A customer-first mindset, with the ability to deliver a positive and professional experience to internal and external stakeholders.

• Strong communication skills, with confidence in sharing updates clearly, asking the right questions, and following up in a timely manner.

• A collaborative approach, with the ability to work respectfully with different teams and build trust through reliability and openness.

• Good understanding of office administration, including coordination, documentation, scheduling, tracking, and day-to-day operational support.

• Attention to detail and a willingness to improve processes, making everyday tasks more organized, efficient, and consistent.

• Curiosity to learn about the organization, its brands, functions, and ways of working.

• A growth mindset, with the ability to reflect, receive feedback, and continue developing professionally.

• Resilience and adaptability, especially in a fast-paced environment where priorities may shift.

• An inclusive and respectful approach, with appreciation for different people, perspectives, and working styles.

What the Group can Offer

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Emirati Talent & Inclusive Opportunities

At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.