Senior Manager - Distribution Centre

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role summary

The Senior Manager Distribution Centre is accountable for the safe, reliable and cost-effective performance of assigned distribution centre operations. The role translates fulfilment strategy and customer commitments into disciplined daily execution across inbound, storage, inventory control, value-added services and outbound activities, as applicable. It leads people, capacity, assets and operational controls to deliver service, productivity, quality and cost targets while protecting employees, stock and the facility.

What you'll be doing  

Operational Leadership and Service Delivery

• Lead end-to-end daily operations for the assigned distribution centre areas, ensuring safe, accurate and on-time receiving, put-away, storage, replenishment, picking, value-added services, packing and dispatch.

• Convert volume forecasts, order priorities and customer service commitments into executable shift plans, daily operating rhythms and clear accountabilities.

• Maintain strong operational control across shifts; identify constraints early, resolve exceptions promptly and escalate material risks with recommended actions.

• Ensure every stock movement and operational transaction is executed through the approved warehouse management system and standard processes.

Planning Resource and Cost Management

• Develop short- and medium-term capacity plans covering labour, shifts, space, equipment and throughput requirements in line with forecast demand and business priorities.

• Optimise labour deployment, attendance, overtime and temporary staffing while protecting service levels, employee wellbeing and statutory requirements.

• Manage controllable operating costs and productivity drivers; identify opportunities to reduce cost per unit without compromising safety, quality or customer experience.

• Support annual budgeting, workforce planning and business cases for operating expenditure and capital investment within delegated authority.

Performance Governance and Continuous Improvement

• Establish and review daily, weekly and monthly performance routines covering service, throughput, productivity, cost, quality, inventory, safety and people indicators.

• Validate operational data and performance reports, investigate material variances and ensure corrective actions have clear owners and completion dates.

• Lead structured problem solving, root-cause analysis and continuous-improvement initiatives using Lean, Six Sigma or equivalent methodologies.

• Standardise successful improvements through documented processes, training, controls and sustained performance monitoring.

Inventory Control and Quality

• Protect inventory integrity through disciplined stock handling, location control, cycle counting, reconciliation and investigation of discrepancies.

• Review inventory reports, cycle-count results and adjustment requests; ensure adjustments are evidence-based, authorised and compliant with governance requirements.

• Reduce picking, packing, receiving and shipping errors through effective quality controls, process adherence and targeted corrective actions.

• Maintain the Quality Management System and drive compliance with ISO 9001 requirements and internal audit standards.

People Leadership and Capability

• Lead, coach and hold accountable warehouse supervisors and operational teams, creating a high-performance culture built on clear expectations, regular feedback and fair decision-making.

• Partner with Human Resources on workforce planning, recruitment, onboarding, performance management, employee relations and disciplinary processes.

• Build technical and leadership capability through role-based training, cross-skilling, succession planning and development opportunities.

• Monitor engagement, attendance and wellbeing; address emerging workforce risks while maintaining operational continuity.

Health Safety Environment and Security

• Own compliance with applicable health, safety and environmental requirements, including ISO 45001, ISO 14001, emergency procedures and company standards.

• Promote proactive hazard identification, risk assessment, near-miss reporting and safe systems of work; stop or correct unsafe activities immediately.

• Ensure incidents are reported, investigated and documented promptly, with corrective and preventive actions completed and verified.

• Safeguard the facility, inventory, employees and visitors through effective access control, security practices, housekeeping and loss-prevention measures.

Facilities Assets and Space

• Optimise warehouse layout, slotting and space utilisation to support current workloads, future volume requirements and safe material flow.

• Ensure material-handling equipment, infrastructure and emergency equipment are inspected, maintained and serviced to approved schedules.

• Coordinate maintenance activities to minimise operational disruption and ensure defects affecting safety, service or asset integrity are resolved promptly.

Customer and Stakeholder Management

• Build effective relationships with internal functions, customers, transport partners, suppliers and service providers to align priorities and resolve operational issues.

• Provide transparent performance updates, risk assessments and recovery plans; ensure commitments are realistic, documented and delivered.

• Support customer reviews, operational audits, peak-readiness planning and the implementation of new services, systems and process changes.

What you’ll need to succeed  

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering or a related discipline.

• 9-10 years of progressive experience in warehousing, distribution or fulfilment operations, including at least three to five years in a senior leadership role.

• Demonstrated accountability for a large, multi-shift operation and delivery of measurable improvements in safety, service, productivity, cost and inventory accuracy.

• Strong working knowledge of warehouse management systems, enterprise resource planning systems, operational reporting and data-led performance management.

• Sound knowledge of inventory control, labour and capacity planning, quality management, workplace safety and distribution-centre best practices.

• Basic knowledge of SQl is a plus

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.