Site Merchandiser

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

Curate & optimize the online shopping experience to maximise product visibility, enhance user experience and drive sales.

What you’ll need to succeed  

  1. Product Management:

· Manage/create/remove categories and collections on the website.

· Manage product recommendation and personalization tools.

· Ensure consistency of product SKUs and labels with ERP systems.

· Align with the Online Brand Strategy plan and assist the dedicated teams on operational actions for acquisition, promotion, retention, communication, etc.

· Liaise with the purchasing team for new launches (in line with all stores).

· Manage the launch of products, including content request from brands and stock request from purchasing team.

· Ensure all promotions are active online (including; discount promotions, GWP and PWP by country).

1. Merchandising on Site:

· Utilize sales and customer analytics to decide how products should be displayed online to maximize sales; this includes:

· Be a proficient user on SFCC to manage the merchandising online

· Work closely with product & tech teams to suggest & test new functionalities & on-site developments, tracking KPIs pre & post change

· Guarantee optimum brand presentation in homepages, landing pages and product description.

· Product assortment by best sellers, unsung heroes and new launches to optimize sales.

· Filters and main menu navigation update.

· Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers.

· Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners.

· Optimize the catalogue to increase conversion rates.

3. Coordination:

· Own the merchandising calendar – planning with marketing, content, social, email and seek to constantly optimize.

· Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals.

· Notify marketing/content team of new brand arrivals for photography so it’s ready to launch with Brand online.

· Work with CRM to determine email schedule, select relevant product.

· Communicate Brand updates and website changes with the team.

· Guide and help train associate merchandisers & new joiners

4. Reporting:

· Analyze and report on best sellers by week, month, country, categories and Brands.

· Regular reporting to update brands on merchandising KPIs

· Analyse website performance, traffic, conversion and other KPIs across regions and countries.

· Monitor google analytics on a daily basis to create actionable recommendations.

Core Knowledge & Experience

Analytical Skills:

Strong analytical ability with proficiency in Microsoft Excel & experience with reporting tools e.g. Google Analytics

Detail Oriented:

High attention to detail to ensure product data integrity & website QC

Commercial Acumen:

Commercial awareness and understanding of E-commerce KPIs as well as inventory / stock management

Communication:

Ability to collaborate effectively with cross-functional teams, including buying, marketing, logistics & product. Ability to present clearly to both internally and externally

Technical:

Highly experienced using CMS systems e.g. SFCC with ability to problem solve with understanding and influence on development scoping to optimize KPIs

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.