Technology Supplier & Cost Management Specialist

Synopsis

The Manager, Cost & Supplier Management is responsible for driving technology spend governance, supplier performance management, commercial evaluation, and cost optimization across the Digital Technology & Innovation portfolio. Acting as a key partner to Technology, Finance, Procurement, and Business stakeholders, the role ensures cost transparency, maximizes value from technology investments, and delivers sustainable savings through effective financial control, commercial management, and strategic supplier engagement. The position requires strong financial and commercial acumen, advanced analytical capability, and proven experience managing technology vendors and complex commercial agreements.

Accountabilities

• Drive end-to-end visibility and governance of technology expenditure across software, cloud, infrastructure, telecom, managed services, and professional services portfolios.
• Develop and maintain technology spend forecasts, financial models, dashboards, and executive reporting to support decision-making and budget management.
• Partner with Technology and Finance teams to support annual budgeting, forecasting, cost allocation models, and financial planning activities.
• Build robust business cases and commercial evaluations, including TCO, ROI, NPV, IRR, and payback analysis for technology investments and transformation programs.
• Lead commercial negotiations, contract renewals, and supplier management activities to optimize commercial value and service performance.
• Establish supplier governance frameworks and conduct regular performance reviews covering service delivery, contractual compliance, risk management, innovation opportunities, and cost optimization.
• Identify and execute technology cost optimization initiatives across software licensing, cloud services, infrastructure, managed services, and workforce expenditure.
• Maintain and track a technology savings portfolio, ensuring realization and sustainability of financial benefits.
• Leverage data analytics to identify spend anomalies, supplier risks, cost reduction opportunities, and operational efficiencies.
• Collaborate with Technology, Finance, Procurement, Legal, and Business stakeholders to support strategic sourcing initiatives and influence investment decisions through data-driven insights.

Education & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, Engineering, or a related discipline.
• 5+ years of experience in Technology Finance, IT Commercial Management, Vendor Management, Strategic Sourcing, Technology Cost Management, or related disciplines.
• Proven track record managing significant technology spend portfolios and delivering measurable cost optimization and value realization outcomes.
• Experience within large enterprise environments with exposure to technology procurement, software licensing, cloud and infrastructure cost management, supplier negotiations, and executive-level reporting.
• Strong expertise in technology spend management, financial planning and analysis, commercial modelling, vendor management, contract negotiation, and cost optimization.
• Advanced Microsoft Excel skills, including financial modelling, forecasting, scenario analysis, Power Query, and Pivot Tables; Power BI experience is desirable.
• Demonstrated strategic thinking, commercial acumen, analytical capability, stakeholder management, influencing skills, executive communication, and results orientation.
• MBA, CIPS, CFA, CPA, or equivalent professional qualification preferred.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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